Silverlight Research Privacy Policy
| 2021_silverlight_privacy_policy__._.pdf |
Silverlight Research Privacy Policy
Silverlight Research Limited (Silverlight), respects your privacy and we are committed to protecting your personal information. This Privacy Policy sets out our personal information collection and sharing practices for our websites and through the other channels described below. If you provide your information to us (either via this website, in person, over the phone or by email (or by other means of electronic communication), you agree to the processing set out in this Privacy Policy. Further notices highlighting certain uses we wish to make of your personal information, together with the ability to opt in or out of selected uses may also be provided to you when we collect personal information from you. We take our duty to process your personal information very seriously. Refer to the sections below for more details on how and why we use your information.
Silverlight Research is a expert network company and part of our business activities involve the identification of industry experts and the introduction of them to our clients, for the purposes of consultations and other interactions, to assist our clients in making informed strategic decisions. This Privacy is intended to explain our privacy practices including for information of our Clients and also Experts that work with us.
Sources by which we may collect personal data about Clients or Experts
We may collect personal information about you through a variety of different methods including when you:
When you correspond with us via email
When you correspond with us via email, the information in the email will be used to respond to your request or question and may be retained. Our legal basis for data protection purposes is consent.
When you use the online chat function on our website
Silverlight provides the opportunity to talk with one of our team via online chat (the blue bubble), this transfers your information to one of our team who will help you with your questions. This information is not retained unless you decide to work with us as a result of the chat and the details to facilitate working together may be transferred to our system. Our legal basis for data protection purposes is consent.
When you use the WhatsApp website chat function
We provide the opportunity to have a WhatsApp chat via a link on our website. This chat is based on the WhatsApp business service and responded to by one of the Silverlight team who is able to answer your questions. This information is not retained unless you decide to work with us as a result of the chat and the details to facilitate working together may be transferred to our system. Our legal basis for data protection purposes is consent.
Information we may collect and hold and legal basis for doing so
Overview
Silverlight is the ‘data controller’ of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to provide you with advice and services. We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.
Experts
When you enquire about or become an Expert
When you enquire with us about becoming an Expert, we will ask you for specific information about your expertise and work experience in order to be able to provide you with potential introduction and consulting opportunities which may be of interest. When you have agreed that you wish Silverlight to consider you for suitable projects we will retain your information on our database, this will include the information you provide and any other relevant publicly available information, for example, publicly available information from your LinkedIn profile.
Survey projects information
We may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey
Information you provide to us
Information you provide us may include your name, address, telephone numbers, email address(es) and other contact details, detailed information in respect of your academic and professional background and employment history (and other information typically contained in a detailed CV/resume).
If you participate in an Engagement through us we may request your bank account details to be able to make payment to you. The legal basis for doing so is contract performance, and legitimate interest.
Information we may collect on you
Relevant publicly available information we may collect may include your name, academic and professional background and employment history, including the identities of your current and former employers and job titles/positions, from publicly available sources such as information that can be found using search engines, on corporate websites and information which you have clearly decided to make public (such as information you have made available on business networking platforms and social media such as Linkedin). Our legal basis for data protection purposes is contract.
Ways we approach Experts to work with us
As well as Experts approaching us to seek suitable projects, we will approach potential Experts who have particular skills, knowledge or experience to work on projects we have been commissioned by a Client to complete. This means we will approach Experts via email, LinkedIn, or occasionally via a phone call. We will always ask if you want to receive further information about opportunities and you can ask us not to contact you at any time. Our legal basis for data protection purposes is legitimate Interests.
Monitoring of certain activities
We may monitor certain activities such as calls and transactions to ensure service quality, compliance with procedures and to combat fraud. Our legal basis for doing so is legal obligations, legal claims, legitimate interests (to ensure the quality and legality of our services).
How we correspond with Experts
Most of the time we will contact you, using your business contact information. However, we understand that Experts may wish to receive information from us via their personal email address or mobile number. We are happy to make sure that we contact you via the easiest method for you, so just let our team know which is the best contact information for you and we’ll update our records. If your contact information changes, please let us know so we can amend our records. As an Expert if you do not wish to hear about other opportunities from us, just let us know and we’ll amend our records accordingly. Our legal basis for doing so is legitimate interest and consent
Clients
When you enquire about or become a Client
When you enquire with us about becoming a Client we will retain a record of the communication for a period of 12 months. When you become a Client and enter into a contract for services with us, we need to retain your accounts information for a period of seven years in accordance with UK accounting regulations. Throughout your engagement with Silverlight we will retain notes and records of the services requested and provided. Our legal basis for data protection purposes is contract.
Service provision data
If you are a Client (or a prospective client), we may collect personal data on you in the ordinary course of our business relationship with you ie the provision of our services to you. This includes carrying out our obligations arising from any agreements entered into between you and us, such as identifying the most suitable Experts for Engagements with you and identifying other products and services which may be of interest to you. Our legal basis is contract performance.
For research and development purposes
To analyse it in order to better understand your and our customers’ service requirements, to better understand our business and develop our products and services.
To provide you with marketing materials
To provide you with updates, where you have chosen to receive these. We may also use your information for marketing our products and services to you by email, phone and other electronic means. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us as set out below. The legal basis is consent for existing clients already worked with and legitimate interest for referred clients.
To inform you of changes
To notify you about changes to our services and products. Legal basis is legitimate interests (to notify you about changes to our service).
To ensure that financial agreements are settled
To recover any payments due to us and where necessary to enforce such recovery through the engagement of debt collection agencies or taking other legal action (including the commencement and carrying out of legal and court proceedings). Our legal basis is contract performance, and legitimate interests (to ensure that we are paid for our services).
Website and communication usage
Details of your visits to the websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access. When you are browsing our website we have some essential cookies in use, this makes the website work and ensures the security of the website. You can disable these cookies but it may affect the way the website works for you. We use Google Analytics to keep track of our website traffic, which may use cookies for this purpose. Please refer to Google Analytics’ privacy policy for further information.
Where do we store and protect information
Wherever possible, all the personal information we process is processed within the UK or the European Economic Area (EEA). Some of our third-party service providers, are based outside the UK or EEA so their processing of your personal information will involve a transfer outside the UK or EEA. No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information. Whenever we transfer your personal information outside of the UK or EEA, we do our best to make sure a similar degree of security of personal information is provided by ensuring at least one of the following safeguards is implemented:
Sharing information
If you have joined our Network as an Expert, we will share your profile information (current or/and former roles/job title) for purposes of matching with possibly relevant projects.
Other than as detailed above, we do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation and criminal investigations and in the following instances:
Retaining your information
We hold your information only as long as necessary for the processing purpose(s) for which they were collected and any other permitted linked purpose. For example, your transaction information when you have been a Client will be held for up to seven years for accounting purposes. During the retention period we ensure the security and integrity of the information. We restrict access to your personal information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your information that is no longer needed is either anonymised (and the anonymised information may be retained) or securely destroyed.
Your rights
Silverlight Research Ltd takes the protection of personal data seriously. You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right at any time by contacting us at compliance@silverlightgroup.com
You have a number of rights about how the personal information you provide can be used. These are:
If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.
How to contact us if you are based in the EU
Silverlight processes the personal data of individuals in the European Union and European Economic Area, in either the role of ‘data controller’ or ‘data processor’, and has appointed DataRep as its Data Protection Representative for the purposes of GDPR, so that you can contact them directly in your home country.
If Silverlight has processed or is processing your personal data, you may be entitled to exercise your rights under GDPR in respect of that personal data.
If you would like to raise a question to Silverlight, or otherwise exercise your rights in respect of your personal data, you may do so by:
How to contact us
If you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us by emailing compliance@silverlightgroup.com and we will be happy to help.
About Us
Silverlight Research is registered with the UK’s Information Commissioner’s Office as a Data Controller. Our registration number is ZA760718.
Silverlight Research Limited is a company registered in England and Wales. Registered company number: 11124869 whose registered office is 52, Grosvenor Gardens, London, SW1W 0AU
Data Protection Officer
Contact details of our data protection officer
The designated data protection officer is:
DataCo International UK Limited
c/o One Peak Partners, 41 Great Pulteney Street 2nd floor
London W1F 9NZ
United Kingdom
+44 20 3318 17 18
www.dataguard.co.uk
Changes to this Privacy Policy
We may change the content of our websites and how we use cookies without notice, and consequently our Privacy Policy may change from time to time in the future. We therefore encourage you to review when you visit the website from time to time to stay informed of how we are using personal information, you will be able to see if changes have been made by the date it was last updated at the end of the document.
Last updated: July 2021
Silverlight Research Limited (Silverlight), respects your privacy and we are committed to protecting your personal information. This Privacy Policy sets out our personal information collection and sharing practices for our websites and through the other channels described below. If you provide your information to us (either via this website, in person, over the phone or by email (or by other means of electronic communication), you agree to the processing set out in this Privacy Policy. Further notices highlighting certain uses we wish to make of your personal information, together with the ability to opt in or out of selected uses may also be provided to you when we collect personal information from you. We take our duty to process your personal information very seriously. Refer to the sections below for more details on how and why we use your information.
Silverlight Research is a expert network company and part of our business activities involve the identification of industry experts and the introduction of them to our clients, for the purposes of consultations and other interactions, to assist our clients in making informed strategic decisions. This Privacy is intended to explain our privacy practices including for information of our Clients and also Experts that work with us.
Sources by which we may collect personal data about Clients or Experts
We may collect personal information about you through a variety of different methods including when you:
- Correspond with us about becoming, or become an Expert
- Correspond with us about becoming, or become a Client
- Ask us for more information
- Send us correspondence via email
- Give us feedback
- If you correspond with us by post, telephone, email, SMS, WhatsApp or other electronic means we may keep a record of that correspondence
- Websites
- Social Media Channels
- LinkedIn Profiles
- Companies House
When you correspond with us via email
When you correspond with us via email, the information in the email will be used to respond to your request or question and may be retained. Our legal basis for data protection purposes is consent.
When you use the online chat function on our website
Silverlight provides the opportunity to talk with one of our team via online chat (the blue bubble), this transfers your information to one of our team who will help you with your questions. This information is not retained unless you decide to work with us as a result of the chat and the details to facilitate working together may be transferred to our system. Our legal basis for data protection purposes is consent.
When you use the WhatsApp website chat function
We provide the opportunity to have a WhatsApp chat via a link on our website. This chat is based on the WhatsApp business service and responded to by one of the Silverlight team who is able to answer your questions. This information is not retained unless you decide to work with us as a result of the chat and the details to facilitate working together may be transferred to our system. Our legal basis for data protection purposes is consent.
Information we may collect and hold and legal basis for doing so
Overview
Silverlight is the ‘data controller’ of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to provide you with advice and services. We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.
Experts
When you enquire about or become an Expert
When you enquire with us about becoming an Expert, we will ask you for specific information about your expertise and work experience in order to be able to provide you with potential introduction and consulting opportunities which may be of interest. When you have agreed that you wish Silverlight to consider you for suitable projects we will retain your information on our database, this will include the information you provide and any other relevant publicly available information, for example, publicly available information from your LinkedIn profile.
Survey projects information
We may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey
Information you provide to us
Information you provide us may include your name, address, telephone numbers, email address(es) and other contact details, detailed information in respect of your academic and professional background and employment history (and other information typically contained in a detailed CV/resume).
If you participate in an Engagement through us we may request your bank account details to be able to make payment to you. The legal basis for doing so is contract performance, and legitimate interest.
Information we may collect on you
Relevant publicly available information we may collect may include your name, academic and professional background and employment history, including the identities of your current and former employers and job titles/positions, from publicly available sources such as information that can be found using search engines, on corporate websites and information which you have clearly decided to make public (such as information you have made available on business networking platforms and social media such as Linkedin). Our legal basis for data protection purposes is contract.
Ways we approach Experts to work with us
As well as Experts approaching us to seek suitable projects, we will approach potential Experts who have particular skills, knowledge or experience to work on projects we have been commissioned by a Client to complete. This means we will approach Experts via email, LinkedIn, or occasionally via a phone call. We will always ask if you want to receive further information about opportunities and you can ask us not to contact you at any time. Our legal basis for data protection purposes is legitimate Interests.
Monitoring of certain activities
We may monitor certain activities such as calls and transactions to ensure service quality, compliance with procedures and to combat fraud. Our legal basis for doing so is legal obligations, legal claims, legitimate interests (to ensure the quality and legality of our services).
How we correspond with Experts
Most of the time we will contact you, using your business contact information. However, we understand that Experts may wish to receive information from us via their personal email address or mobile number. We are happy to make sure that we contact you via the easiest method for you, so just let our team know which is the best contact information for you and we’ll update our records. If your contact information changes, please let us know so we can amend our records. As an Expert if you do not wish to hear about other opportunities from us, just let us know and we’ll amend our records accordingly. Our legal basis for doing so is legitimate interest and consent
Clients
When you enquire about or become a Client
When you enquire with us about becoming a Client we will retain a record of the communication for a period of 12 months. When you become a Client and enter into a contract for services with us, we need to retain your accounts information for a period of seven years in accordance with UK accounting regulations. Throughout your engagement with Silverlight we will retain notes and records of the services requested and provided. Our legal basis for data protection purposes is contract.
Service provision data
If you are a Client (or a prospective client), we may collect personal data on you in the ordinary course of our business relationship with you ie the provision of our services to you. This includes carrying out our obligations arising from any agreements entered into between you and us, such as identifying the most suitable Experts for Engagements with you and identifying other products and services which may be of interest to you. Our legal basis is contract performance.
For research and development purposes
To analyse it in order to better understand your and our customers’ service requirements, to better understand our business and develop our products and services.
To provide you with marketing materials
To provide you with updates, where you have chosen to receive these. We may also use your information for marketing our products and services to you by email, phone and other electronic means. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us as set out below. The legal basis is consent for existing clients already worked with and legitimate interest for referred clients.
To inform you of changes
To notify you about changes to our services and products. Legal basis is legitimate interests (to notify you about changes to our service).
To ensure that financial agreements are settled
To recover any payments due to us and where necessary to enforce such recovery through the engagement of debt collection agencies or taking other legal action (including the commencement and carrying out of legal and court proceedings). Our legal basis is contract performance, and legitimate interests (to ensure that we are paid for our services).
Website and communication usage
Details of your visits to the websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access. When you are browsing our website we have some essential cookies in use, this makes the website work and ensures the security of the website. You can disable these cookies but it may affect the way the website works for you. We use Google Analytics to keep track of our website traffic, which may use cookies for this purpose. Please refer to Google Analytics’ privacy policy for further information.
Where do we store and protect information
Wherever possible, all the personal information we process is processed within the UK or the European Economic Area (EEA). Some of our third-party service providers, are based outside the UK or EEA so their processing of your personal information will involve a transfer outside the UK or EEA. No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information. Whenever we transfer your personal information outside of the UK or EEA, we do our best to make sure a similar degree of security of personal information is provided by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal information the same protection it has in Europe.
Sharing information
If you have joined our Network as an Expert, we will share your profile information (current or/and former roles/job title) for purposes of matching with possibly relevant projects.
Other than as detailed above, we do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation and criminal investigations and in the following instances:
- If you have agreed that we may do so
- If we sell the business – the new shareholders may obtain Expert or past Client information. This information would only be used for the same purposes for which it was originally obtained.
- If we run an event in partnership with other named organisations, your details may need to be shared. We will be very clear what will happen to your personal information when you register.
Retaining your information
We hold your information only as long as necessary for the processing purpose(s) for which they were collected and any other permitted linked purpose. For example, your transaction information when you have been a Client will be held for up to seven years for accounting purposes. During the retention period we ensure the security and integrity of the information. We restrict access to your personal information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your information that is no longer needed is either anonymised (and the anonymised information may be retained) or securely destroyed.
Your rights
Silverlight Research Ltd takes the protection of personal data seriously. You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right at any time by contacting us at compliance@silverlightgroup.com
You have a number of rights about how the personal information you provide can be used. These are:
- Transparency over how we use your personal information (right to be informed).
- The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
- Update or amend the information we hold about you if it is wrong (right of rectification).
- Ask us to stop using your information (right to restrict processing).
- Ask us to remove your personal information from our records (right to be 'forgotten').
- Object to the processing of your information for marketing purposes (right to object).
- Obtain and reuse your personal information for your own purposes (right to data portability).
- Not be subject to a decision when it is based on automated processing (automated decision making and profiling).
If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.
How to contact us if you are based in the EU
Silverlight processes the personal data of individuals in the European Union and European Economic Area, in either the role of ‘data controller’ or ‘data processor’, and has appointed DataRep as its Data Protection Representative for the purposes of GDPR, so that you can contact them directly in your home country.
If Silverlight has processed or is processing your personal data, you may be entitled to exercise your rights under GDPR in respect of that personal data.
If you would like to raise a question to Silverlight, or otherwise exercise your rights in respect of your personal data, you may do so by:
- Sending an email to DataRep at datarequest@datarep.com quoting ‘Silverlight Research Ltd’ in the subject line, or
- contacting DataRep via the online webform at www.datarep.com/data-request
How to contact us
If you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us by emailing compliance@silverlightgroup.com and we will be happy to help.
About Us
Silverlight Research is registered with the UK’s Information Commissioner’s Office as a Data Controller. Our registration number is ZA760718.
Silverlight Research Limited is a company registered in England and Wales. Registered company number: 11124869 whose registered office is 52, Grosvenor Gardens, London, SW1W 0AU
Data Protection Officer
Contact details of our data protection officer
The designated data protection officer is:
DataCo International UK Limited
c/o One Peak Partners, 41 Great Pulteney Street 2nd floor
London W1F 9NZ
United Kingdom
+44 20 3318 17 18
www.dataguard.co.uk
Changes to this Privacy Policy
We may change the content of our websites and how we use cookies without notice, and consequently our Privacy Policy may change from time to time in the future. We therefore encourage you to review when you visit the website from time to time to stay informed of how we are using personal information, you will be able to see if changes have been made by the date it was last updated at the end of the document.
Last updated: July 2021
